Customer Locations    Call logging & Call Updates  ESCALATION MATRIX -SERVICE DELIVERY(NIC COURT ORDER)
1 Ahmedabad States / locations covered       Level I Level II Level III Level IV Level V Level VI  
          Note (For Customers): For appropriate Call Logging specifically for Courts , It is obligatory to  mention “ NIC Court Order”. Warranty Support  Co-ordinator Service delivery Coordinator Service Delivery Manager District Manager Project Manager  Country Manager-Service delivery  
    Gujarat                    
    Name     Rajesh  Kushwaha Preeti Chaudhary Minesh Suthar Deepan Bapna Rajneesh Shukla  Prakash Prabhu 91-80-25633444 / 25631938
    Contact Nos Phone Call Logging (Phone): Toll Free 1800112267 Or (local code) 30306363 0120-4393955/ 4393953 91-79-39820327 91-79-39820312 91-22-66771900 ext 1986 91-11-26846115  91-22-66771828  
      Fax Fax: 01126388000 0120-2563838 91-79-39820302 91-79-39820302 91-22-66782499 91-11-26846030 91-22-26184858  91-80-25633174
    Email    Call logging (Email): cpsc-callback.india@hp.com warranty@progressive.in preeti.chaudhary@hp.com  minesh.suthar@hp.com deepan.bapna@hp.com rajneesh.shukla@hp.com prabhu.prakash@hp.com  in.ced@hp.com
        Technical Support :india.customercare@hp.com              
                       
                         
                         
2 Bangalore States / locations covered     Call logging & Call updates Level I Level II Level III Level IV Level V Level VI  
          Note (For Customers): For appropriate Call Logging specifically for Courts , It is obligatory to  mention “ NIC Court Order”. Warranty Support  Co-ordinator Service delivery Coordinator Service Delivery Manager District Manager Project Manager  Country Manager-Service delivery  
                         
    Karnataka Name     Rajesh  Kushwaha Reena Rao Vibhu Srivastava Narendra Raykar Rajneesh Shukla  Prakash Prabhu 91-80-25633444 / 25631938
      Contact Nos Phone Call Logging (Phone): Toll Free 1800112267 Or (local code) 30306363 0120-4393955/ 4393953 91-80-30589746 91-80-25041789 91-80-25041415 91-11-26846115  91-22-66771828  
        Fax Fax: 01126388000 0120-2563838 91-80-30589738 91-80-41108013 91-80-41108013 91-11-26846030 91-22-26184858  91-80-25633174
      Email    Call logging (Email): cpsc-callback.india@hp.com warranty@progressive.in reena.rao@hp.com srivastava@hp.com narendra.raykar@hp.com rajneesh.shukla@hp.com prabhu.prakash@hp.com  in.ced@hp.com
          Technical Support :india.customercare@hp.com              
                         
                         
                         
3 Chennai States / locations covered     Call logging & Call updates Level I Level II Level III Level IV Level V Level VI  
          Note (For Customers): For appropriate Call Logging specifically for Courts , It is obligatory to  mention “ NIC Court Order”. Warranty Support  Co-ordinator Service delivery Coordinator Service Delivery Manager District Manager Project Manager  Country Manager-Service delivery  
    Tamil Nadu                    
    Kerala Name     Rajesh  Kushwaha Devi Balaji Manoj Kumar Prasad Farooq Khan Rajneesh Shukla  Prakash Prabhu 91-80-25633444 / 25631938
      Contact Nos Phone Call Logging (Phone): Toll Free 1800112267 Or (local code) 30306363 0120-4393955/ 4393953 91-44-39189609 91-44-39189607 91-44-39189600 /02 -board 91-11-26846115  91-22-66771828  
        Fax Fax: 01126388000 0120-2563838 91-44-28352790 91-44-28352790 91-40-39833799 91-11-26846030 91-22-26184858  91-80-25633174
      Email    Call logging (Email): cpsc-callback.india@hp.com warranty@progressive.in devi.balaji@hp.com manoj-kumar.prasad@hp.com farooq.khan@hp.com rajneesh.shukla@hp.com prabhu.prakash@hp.com  in.ced@hp.com
          Technical Support :india.customercare@hp.com              
                         
                         
                       
4 North  States / locations covered     Call logging & Call updates Level I Level II Level III Level IV Level V Level VI  
          Note (For Customers): For appropriate Call Logging specifically for Courts , It is obligatory to  mention “ NIC Court Order”. Warranty Support  Co-ordinator Service delivery Coordinator Service Delivery Manager District Manager Project Manager  Country Manager-Service delivery  
    Uttar Pradesh                    
    Madya Pradesh Name     Rajesh  Kushwaha Moyitreyee Banerjee Anshuman Kuda Prakash Prabhu Rajneesh Shukla  Prakash Prabhu 91-80-25633444 / 25631938
    Jammu & Kashmir Contact Nos Phone Call Logging (Phone): Toll Free 1800112267 Or (local code) 30306363 0120-4393955/ 4393953 91-11-26846115 ext.6923 91-124-2726548 ext 6548 91-22-66771828 91-11-26846115  91-22-66771828  
    Rajasthan   Fax Fax: 01126388000 0120-2563838 91-11-26846030 91-124-2566112 91-22-26184858 91-11-26846030 91-22-26184858  91-80-25633174
    Delhi Email    Call logging (Email): cpsc-callback.india@hp.com warranty@progressive.in banerjee.moyitreyee@hp.com anshuman.kuda@hp.com prabhu.prakash@hp.com rajneesh.shukla@hp.com prabhu.prakash@hp.com  in.ced@hp.com
          Technical Support :india.customercare@hp.com              
                         
                         
                         
5 North  States / locations covered     Call logging & Call updates Level I Level II Level III Level IV Level V Level VI  
          Note (For Customers): For appropriate Call Logging specifically for Courts , It is obligatory to  mention “ NIC Court Order”. Warranty Support  Co-ordinator Service delivery Coordinator Service Delivery Manager District Manager Project Manager  Country Manager-Service delivery  
    Punjab (Chandigarh)                     
    Haryana (Gurgaon)  Name     Rajesh  Kushwaha Moyitreyee Banerjee Jitender Nagar Prakash Prabhu Rajneesh Shukla  Prakash Prabhu 91-80-25633444 / 25631938
    Himachal Pradesh  Contact Nos Phone Call Logging (Phone): Toll Free 1800112267 Or (local code) 30306363 0120-4393955/ 4393953 91-11-26846115 ext.6923 91-11-26846115 ext 6935 91-22-66771828 91-11-26846115  91-22-66771828  
    Uttranchal    Fax Fax: 01126388000 0120-2563838 91-11-26846030 91-11-26846030 91-22-26184858 91-11-26846030 91-22-26184858  91-80-25633174
    Delhi Email    Call logging (Email): cpsc-callback.india@hp.com warranty@progressive.in banerjee.moyitreyee@hp.com jitender.nagar@hp.com prabhu.prakash@hp.com rajneesh.shukla@hp.com prabhu.prakash@hp.com  in.ced@hp.com
          Technical Support :india.customercare@hp.com              
                         
                         
                         
6 Hyderabad States / locations covered     Call logging & Call updates Level I Level II Level III Level IV Level V Level VI  
          Note (For Customers): For appropriate Call Logging specifically for Courts , It is obligatory to  mention “ NIC Court Order”. Warranty Support  Co-ordinator Service delivery Coordinator Service Delivery Manager District Manager Project Manager  Country Manager-Service delivery  
    Andra Pradesh                    
      Name     Rajesh  Kushwaha Sunitha.P S.Satish Kumar Farooq Khan Rajneesh Shukla  Prakash Prabhu 91-80-25633444 / 25631938
      Contact Nos Phone Call Logging (Phone): Toll Free 1800112267 Or (local code) 30306363 0120-4393955/ 4393953 91-40-39833701 91-9949036637 91-44-39189600 /02 -board 91-11-26846115  91-22-66771828  
        Fax Fax: 01126388000 0120-2563838 91-40-39833799 91-40-39833799 91-40-39833799 91-11-26846030 91-22-26184858  91-80-25633174
      Email    Call logging (Email): cpsc-callback.india@hp.com warranty@progressive.in sunitha.p@hp.com satish.kumar9@hp.com farooq.khan@hp.com rajneesh.shukla@hp.com prabhu.prakash@hp.com  in.ced@hp.com
          Technical Support :india.customercare@hp.com              
                         
                         
                         
7 Kolkatta States / locations covered     Call logging & Call updates Level I Level II Level III Level IV Level V Level VI  
          Note (For Customers): For appropriate Call Logging specifically for Courts , It is obligatory to  mention “ NIC Court Order”. Warranty Support  Co-ordinator Service delivery Coordinator Service Delivery Manager District Manager Project Manager  Country Manager-Service delivery  
    Assam                    
    Bihar                    
    West Bengal                    
    Orissa                    
    Jharkhand Name     Rajesh  Kushwaha Rupam Halder S.Rajkumar Sujoy Kumar Basu Rajneesh Shukla  Prakash Prabhu 91-80-25633444 / 25631938
    Sikkim Contact Nos Phone Call Logging (Phone): Toll Free 1800112267 Or (local code) 30306363 0120-4393955/ 4393953 91-33-22813899 ext.1194 033-22813899 ext.1195 91-33-22813899 ext.1192  91-11-26846115  91-22-66771828  
    Meghalaya   Fax Fax: 01126388000 0120-2563838 91-33-22837167 91-33-22837167 91-33-22837167 91-11-26846030 91-22-26184858  91-80-25633174
    Tripura Email    Call logging (Email): cpsc-callback.india@hp.com warranty@progressive.in rupam.halder@hp.com s.rajkumar@hp.com sujoy-kumar.basu@hp.com rajneesh.shukla@hp.com prabhu.prakash@hp.com  in.ced@hp.com
    Nagaland     Technical Support :india.customercare@hp.com              
    Arunachal Pradesh                    
    Mizoram                    
                         
                         
8 Mumbai States / locations covered     Call logging & Call updates Level I Level II Level III Level IV Level V Level VI  
          Note (For Customers): For appropriate Call Logging specifically for Courts , It is obligatory to  mention “ NIC Court Order”. Warranty Support  Co-ordinator Service delivery Coordinator Service Delivery Manager District Manager Project Manager  Country Manager-Service delivery  
    Mumbai                    
    Thane Name     Rajesh  Kushwaha Manju Maben Mahesh Waghode Deepan Bapna Rajneesh Shukla  Prakash Prabhu 91-80-25633444 / 25631938
      Contact Nos Phone Call Logging (Phone): Toll Free 1800112267 Or (local code) 30306363 0120-4393955/ 4393953 91-22-66771900 ext 1948  91-22-66771958 91-22-66771900 ext 1986 91-11-26846115  91-22-66771828  
        Fax Fax: 01126388000 0120-2563838 91-22-66782499 91-22-66782499 91-22-66782499 91-11-26846030 91-22-26184858  91-80-25633174
      Email    Call logging (Email): cpsc-callback.india@hp.com warranty@progressive.in manju.maben@hp.com mahesh.waghode@hp.com deepan.bapna@hp.com rajneesh.shukla@hp.com prabhu.prakash@hp.com  in.ced@hp.com
          Technical Support :india.customercare@hp.com              
                         
                         
                         
                         
9 Pune States / locations covered     Call logging & Call updates Level I Level II Level III Level IV Level V Level VI  
          Note (For Customers): For appropriate Call Logging specifically for Courts , It is obligatory to  mention “ NIC Court Order”. Warranty Support  Co-ordinator Service delivery Coordinator Service Delivery Manager District Manager Project Manager  Country Manager-Service delivery  
    Other part of Maharashtra other than Mumbai                    
    Goa Name     Rajesh  Kushwaha Gayatri Kanbur Shirish Deo Harish Jain Rajneesh Shukla  Prakash Prabhu 91-80-25633444 / 25631938
    Chattisgarh Contact Nos Phone Call Logging (Phone): Toll Free 1800112267 Or (local code) 30306363 0120-4393955/ 4393953 91-20-30589036  91-20-30589042 91-20-30589020 91-11-26846115  91-22-66771828  
        Fax Fax: 01126388000 0120-2563838 91-20-26685620 91-20-26685620 91-20-26685620 91-11-26846030 91-22-26184858  91-80-25633174
      Email    Call logging (Email): cpsc-callback.india@hp.com warranty@progressive.in gayatri.kanbur@hp.com sdeo@hp.com harish.jain@hp.com rajneesh.shukla@hp.com prabhu.prakash@hp.com  in.ced@hp.com
          Technical Support :india.customercare@hp.com