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| |
Customer Locations |
|
Call logging & Call
Updates |
ESCALATION MATRIX -SERVICE DELIVERY(NIC
COURT ORDER) |
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| 1 |
Ahmedabad |
States /
locations covered |
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Level I |
Level II |
Level III |
Level IV |
Level V |
Level VI |
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Note (For
Customers): For appropriate Call Logging specifically for Courts , It is
obligatory to mention “ NIC Court
Order”. |
Warranty
Support Co-ordinator |
Service delivery Coordinator |
Service Delivery Manager |
District Manager |
Project Manager |
Country
Manager-Service delivery |
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Gujarat |
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Name |
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Rajesh Kushwaha |
Preeti Chaudhary |
Minesh Suthar |
Deepan Bapna |
Rajneesh Shukla |
Prakash Prabhu |
91-80-25633444 / 25631938 |
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Contact Nos |
Phone |
Call Logging
(Phone): Toll Free 1800112267 Or (local code) 30306363 |
0120-4393955/ 4393953 |
91-79-39820327 |
91-79-39820312 |
91-22-66771900
ext 1986 |
91-11-26846115 |
91-22-66771828 |
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Fax |
Fax: 01126388000 |
0120-2563838 |
91-79-39820302 |
91-79-39820302 |
91-22-66782499 |
91-11-26846030 |
91-22-26184858 |
91-80-25633174 |
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Email |
|
Call logging (Email):
cpsc-callback.india@hp.com |
warranty@progressive.in |
preeti.chaudhary@hp.com |
minesh.suthar@hp.com |
deepan.bapna@hp.com |
rajneesh.shukla@hp.com |
prabhu.prakash@hp.com |
in.ced@hp.com |
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Technical Support
:india.customercare@hp.com |
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| 2 |
Bangalore |
States /
locations covered |
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Call logging & Call updates |
Level I |
Level II |
Level III |
Level IV |
Level V |
Level VI |
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Note (For
Customers): For appropriate Call Logging specifically for Courts , It is
obligatory to mention “ NIC Court
Order”. |
Warranty
Support Co-ordinator |
Service delivery Coordinator |
Service Delivery Manager |
District Manager |
Project Manager |
Country
Manager-Service delivery |
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Karnataka |
Name |
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Rajesh Kushwaha |
Reena Rao |
Vibhu Srivastava |
Narendra Raykar |
Rajneesh Shukla |
Prakash Prabhu |
91-80-25633444 / 25631938 |
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Contact Nos |
Phone |
Call Logging
(Phone): Toll Free 1800112267 Or (local code) 30306363 |
0120-4393955/ 4393953 |
91-80-30589746 |
91-80-25041789 |
91-80-25041415 |
91-11-26846115 |
91-22-66771828 |
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Fax |
Fax: 01126388000 |
0120-2563838 |
91-80-30589738 |
91-80-41108013 |
91-80-41108013 |
91-11-26846030 |
91-22-26184858 |
91-80-25633174 |
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Email |
|
Call logging (Email):
cpsc-callback.india@hp.com |
warranty@progressive.in |
reena.rao@hp.com |
srivastava@hp.com |
narendra.raykar@hp.com |
rajneesh.shukla@hp.com |
prabhu.prakash@hp.com |
in.ced@hp.com |
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Technical Support
:india.customercare@hp.com |
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| 3 |
Chennai |
States / locations covered |
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|
Call
logging & Call updates |
Level I |
Level II |
Level III |
Level IV |
Level V |
Level VI |
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Note (For
Customers): For appropriate Call Logging specifically for Courts , It is
obligatory to mention “ NIC Court
Order”. |
Warranty Support Co-ordinator |
Service delivery Coordinator |
Service Delivery Manager |
District Manager |
Project Manager |
Country
Manager-Service delivery |
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Tamil Nadu |
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Kerala |
Name |
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Rajesh Kushwaha |
Devi Balaji |
Manoj Kumar
Prasad |
Farooq Khan |
Rajneesh Shukla |
Prakash Prabhu |
91-80-25633444 / 25631938 |
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Contact Nos |
Phone |
Call Logging
(Phone): Toll Free 1800112267 Or (local code) 30306363 |
0120-4393955/ 4393953 |
91-44-39189609 |
91-44-39189607 |
91-44-39189600
/02 -board |
91-11-26846115 |
91-22-66771828 |
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Fax |
Fax: 01126388000 |
0120-2563838 |
91-44-28352790 |
91-44-28352790 |
91-40-39833799 |
91-11-26846030 |
91-22-26184858 |
91-80-25633174 |
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Email |
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Call logging (Email):
cpsc-callback.india@hp.com |
warranty@progressive.in |
devi.balaji@hp.com |
manoj-kumar.prasad@hp.com |
farooq.khan@hp.com |
rajneesh.shukla@hp.com |
prabhu.prakash@hp.com |
in.ced@hp.com |
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Technical Support
:india.customercare@hp.com |
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| 4 |
North |
States /
locations covered |
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Call logging & Call updates |
Level I |
Level II |
Level III |
Level IV |
Level V |
Level VI |
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Note (For
Customers): For appropriate Call Logging specifically for Courts , It is
obligatory to mention “ NIC Court
Order”. |
Warranty Support Co-ordinator |
Service delivery Coordinator |
Service Delivery Manager |
District Manager |
Project Manager |
Country
Manager-Service delivery |
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Uttar Pradesh |
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Madya Pradesh |
Name |
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Rajesh Kushwaha |
Moyitreyee
Banerjee |
Anshuman Kuda |
Prakash Prabhu |
Rajneesh
Shukla |
Prakash Prabhu |
91-80-25633444 / 25631938 |
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Jammu & Kashmir |
Contact Nos |
Phone |
Call Logging
(Phone): Toll Free 1800112267 Or (local code) 30306363 |
0120-4393955/ 4393953 |
91-11-26846115
ext.6923 |
91-124-2726548
ext 6548 |
91-22-66771828 |
91-11-26846115 |
91-22-66771828 |
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Rajasthan |
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Fax |
Fax: 01126388000 |
0120-2563838 |
91-11-26846030 |
91-124-2566112 |
91-22-26184858 |
91-11-26846030 |
91-22-26184858 |
91-80-25633174 |
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Delhi |
Email |
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Call logging (Email):
cpsc-callback.india@hp.com |
warranty@progressive.in |
banerjee.moyitreyee@hp.com |
anshuman.kuda@hp.com |
prabhu.prakash@hp.com |
rajneesh.shukla@hp.com |
prabhu.prakash@hp.com |
in.ced@hp.com |
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Technical Support
:india.customercare@hp.com |
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| 5 |
North |
States /
locations covered |
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Call logging & Call updates |
Level I |
Level II |
Level III |
Level IV |
Level V |
Level VI |
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Note (For
Customers): For appropriate Call Logging specifically for Courts , It is
obligatory to mention “ NIC Court
Order”. |
Warranty Support Co-ordinator |
Service delivery Coordinator |
Service Delivery Manager |
District Manager |
Project Manager |
Country
Manager-Service delivery |
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Punjab
(Chandigarh) |
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Haryana
(Gurgaon) |
Name |
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|
Rajesh Kushwaha |
Moyitreyee
Banerjee |
Jitender Nagar |
Prakash Prabhu |
Rajneesh
Shukla |
Prakash Prabhu |
91-80-25633444 / 25631938 |
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Himachal
Pradesh |
Contact Nos |
Phone |
Call Logging
(Phone): Toll Free 1800112267 Or (local code) 30306363 |
0120-4393955/ 4393953 |
91-11-26846115
ext.6923 |
91-11-26846115
ext 6935 |
91-22-66771828 |
91-11-26846115 |
91-22-66771828 |
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Uttranchal |
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Fax |
Fax: 01126388000 |
0120-2563838 |
91-11-26846030 |
91-11-26846030 |
91-22-26184858 |
91-11-26846030 |
91-22-26184858 |
91-80-25633174 |
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Delhi |
Email |
|
Call logging (Email):
cpsc-callback.india@hp.com |
warranty@progressive.in |
banerjee.moyitreyee@hp.com |
jitender.nagar@hp.com |
prabhu.prakash@hp.com |
rajneesh.shukla@hp.com |
prabhu.prakash@hp.com |
in.ced@hp.com |
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Technical Support
:india.customercare@hp.com |
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| 6 |
Hyderabad |
States / locations covered |
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Call
logging & Call updates |
Level I |
Level II |
Level III |
Level IV |
Level V |
Level VI |
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Note (For
Customers): For appropriate Call Logging specifically for Courts , It is
obligatory to mention “ NIC Court
Order”. |
Warranty Support Co-ordinator |
Service delivery Coordinator |
Service Delivery Manager |
District Manager |
Project Manager |
Country
Manager-Service delivery |
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Andra Pradesh |
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Name |
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|
Rajesh Kushwaha |
Sunitha.P |
S.Satish Kumar |
Farooq Khan |
Rajneesh
Shukla |
Prakash Prabhu |
91-80-25633444 / 25631938 |
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Contact Nos |
Phone |
Call Logging
(Phone): Toll Free 1800112267 Or (local code) 30306363 |
0120-4393955/ 4393953 |
91-40-39833701 |
91-9949036637 |
91-44-39189600
/02 -board |
91-11-26846115 |
91-22-66771828 |
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Fax |
Fax: 01126388000 |
0120-2563838 |
91-40-39833799 |
91-40-39833799 |
91-40-39833799 |
91-11-26846030 |
91-22-26184858 |
91-80-25633174 |
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Email |
|
Call logging (Email):
cpsc-callback.india@hp.com |
warranty@progressive.in |
sunitha.p@hp.com |
satish.kumar9@hp.com |
farooq.khan@hp.com |
rajneesh.shukla@hp.com |
prabhu.prakash@hp.com |
in.ced@hp.com |
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Technical Support
:india.customercare@hp.com |
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| 7 |
Kolkatta |
States / locations covered |
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Call
logging & Call updates |
Level I |
Level II |
Level III |
Level IV |
Level V |
Level VI |
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Note (For
Customers): For appropriate Call Logging specifically for Courts , It is
obligatory to mention “ NIC Court
Order”. |
Warranty Support Co-ordinator |
Service delivery Coordinator |
Service Delivery Manager |
District Manager |
Project Manager |
Country
Manager-Service delivery |
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